S-Rate participated at the EHMA -European Hotel Managers Association 2022 which took place in Lugano from the 18th till the 20th of March, at the LAC.
Since 1974, the year that it was founded in Rome, EHMA – European Hotel Managers Association, currently having 400 members representing 29 European countries, has been meeting annually in a different location. After the last meeting in presence in Paris in 2019, this time the LAC Arte e Cultura in Lugano, Switzerland, a crossroad of international cultures, will be the stage for three days of meeting and exchange about the future of luxury hospitality. The theme of the event was “It’s all about Passion”.
Our team had the opportunity to present how with S-Rate hoteliers can monitor how well their business is meeting customers’ expectations in relation to service standards, for the first time ever separately for each employee. Having reached high levels of interest for employee engagement tools, it has become clear that EHMA members do place employee recognition in the center of their operations and culture.