The leading service rating app allowing your guests to review each employee individually
How S-Rate works
In Service Industry, we recognize the importance of personalisation in customer service offering. Why not consider it in employee service rating?
When it comes to customer’s service ratings and reviews, ‘personalisation’ is so far missing; at the same time when employee engagement requires you as a manager to get action-oriented insights at an individual level; there’s no excuse not to be taking a more focused approach to individual employee’s feedback.
With S-Rate you monitor how well your business is meeting your customers’ expectations in relation to service standards, for the first time ever separately for each employee.
S-Rate is for everyone
Focused on the guest service experience
To empower the employee advancement & retention and improve overall operational efficiency
FOR YOUR GUESTS:
Help build relationships with guests
Utilize your hotel’s reputation and your team members’ profiles to assure your guests that your property is offering:
- Top Quality Service
- Memorable Experiences
Τurn customer feedback into useful information and respond to any negative comments in real time.
Highly satisfied customers lead directly to growth in sales and profits.
FOR YOUR EMPLOYEES:
Increase engagement with your team members
The days of simply relying on mid-year reviews for providing feedback to your team are long gone.
Today’s workforce craves regular feedback — which of course leads to faster course correction.
With S-Rate as a partner on performance review, you use both rewarding and corrective check-in strategies — having them directly available from the source, every single minute of the day.
FOR HOTEL MANAGERS:
Increase Operations' efficiency
One of the key areas to improve the capacity of your hotel is without a doubt, direct communication – including instant feedback on how guests value your service and how your team receives flawless feedback.