The Leading Service Rating app that allows your guests to Appraise & Tip each employee individually
You can start now effortlessly, S-Rate is completely independent, and your company’s IT systems are not involved (any integration is possible but entirely optional!).
How S-Rate works
What makes
S-Rate different
In Service Industry, we recognize the importance of personalisation in customer service offering. Why not consider it in employee service rating?
When it comes to customer’s service ratings and reviews, ‘personalisation’ is so far missing; at the same time when employee engagement requires you as a manager to get action-oriented insights at an individual level; there’s no excuse not to be taking a more focused approach to individual employee’s feedback.
With S-Rate you monitor how well your business is meeting your customers’ expectations in relation to service standards, for the first time ever separately for each employee.
S-Rate is for everyone
For Customers
- Share your voice
- Get rewarded
- Redeem your credits
- Build your profile
For Employees
- Make it personal
- Build up your career
- Get rewarded
- Share your achievements
For Managers
- Learn from customers
- Reward talented employees
- Connect with customers
- Facilitate evaluation & recruitment
Reviews & Tips on the spot
Guests provide feedback for employees and send Tips to Individuals or Teams, while still on the hotel premises
Motivation for Employees
Hassle free / Easiness to use
No app install needed for customers
No integration with HR or any other IT system
News & Highlights
S-Rate key partner to the World's Best Receptionist Competition
S-Rate revolutionises the way receptionists are evaluated, offering an innovative new criterion for candidate acceptance: customer opinion.
Focused on the guest service experience
To empower the employee advancement & retention and improve overall operational efficiency
FOR YOUR GUESTS:
Help build relationships with guests
Utilize your hotel’s reputation and your team members’ profiles to assure your guests that your property is offering:
- Top Quality Service
- Memorable Experiences
Τurn customer feedback into useful information and respond to any negative comments in real time.
Highly satisfied customers lead directly to growth in sales and profits.
FOR YOUR EMPLOYEES:
Increase engagement with your team members
The days of simply relying on mid-year reviews for providing feedback to your team are long gone.
Today’s workforce craves regular feedback — which of course leads to faster course correction.
With S-Rate as a partner on performance review, you use both rewarding and corrective check-in strategies — having them directly available from the source, every single minute of the day.
FOR HOTEL MANAGERS:
Increase Operations' efficiency
One of the key areas to improve the capacity of your hotel is without a doubt, direct communication – including instant feedback on how guests value your service and how your team receives flawless feedback.
Subscribe and keep in touch with the latest news!
